Why buy Luxaflex from us
Your Luxaflex purchase is exceptionally well protected
When you buy Luxaflex shutters or blinds from The Scottish Shutter Company, your money is protected by three independent layers. Very few shutter or blind purchases in the United Kingdom can offer the same.
Buying bespoke shutters or blinds usually involves paying a deposit before any product has been manufactured. For most homeowners that deposit is a meaningful sum of money, and it is entirely reasonable to ask what would happen to it if anything went wrong.
The honest answer in much of the home improvement industry is "very little". Deposits paid by bank transfer are not protected by any statutory scheme, and a number of well known UK shading firms have failed in recent years, leaving customers as unsecured creditors with little prospect of recovery.
When you choose Luxaflex products from The Scottish Shutter Company, the situation is entirely different. There are three protections that work independently of one another, and they stack.
Layer One
Section 75 of the Consumer Credit Act 1974
Section 75 is the strongest cover available to any UK consumer. If you pay any portion of your purchase by credit card, even just £100, the card issuer becomes jointly liable with us for the full value of the goods, not just the amount paid on the card.
It applies to any single purchase between £100 and £30,000. This is statutory protection that sits independently of us, our supplier, or anyone else. It cannot be removed by any term in a contract.
The principle that a partial credit card payment triggers full Section 75 cover was confirmed by the House of Lords in Office of Fair Trading v Lloyds TSB Bank plc [2007] UKHL 48, and has been settled law ever since.
We do not pass on any surcharge for credit card payments, and we are happy to take a £100 payment on the card with the balance of your deposit by bank transfer. That single £100 is enough to bring the entire purchase under the protection of Section 75.
Layer Two
The Luxaflex global supply chain
This is the layer that very few shutter or blind purchases in the UK can offer, and it is one of the most important reasons to buy Luxaflex from us.
The Scottish Shutter Company is the largest Luxaflex dealer in the United Kingdom, and the only Luxaflex Gallery Dealer in Scotland. When you place an order with us, we place the order with Luxaflex.
Luxaflex shutters are manufactured for us at a Hunter Douglas facility in China, through one of Luxaflex's subsidiaries. Luxaflex blinds are manufactured at Hunter Douglas facilities in Europe. In both cases the finished product is shipped directly to us for installation in your home.
Luxaflex is part of Hunter Douglas, the world's largest manufacturer of window coverings, operating in more than 100 countries. Hunter Douglas was acquired by 3G Capital in 2022 in a deal valued at approximately $7.1 billion.
Once your order has been placed, your shutters or blinds exist as a live order in the Luxaflex system. They do not depend on our continued trading.
In the very unlikely event that anything were to happen to us between order and installation, the products would still be manufactured, and Luxaflex would arrange for the installation to be completed through another approved dealer in their network. You would not be left out of pocket on the goods themselves. This is a position we have confirmed directly with Luxaflex.
Layer Three
Our own track record since 1987
The Scottish Shutter Company has been supplying, fitting, and looking after window coverings continuously since 1987. We are full members of the British Blind and Shutter Association (BBSA), the trade body for our industry, and our Technical Director, David D'Ambrosio, is a past President of the BBSA.
We do not use subcontractors, we do not employ commission-based salespeople, and every person you meet from our company is part of our own team. Our independent reviews are published on Google and Trustpilot, where you can read what previous customers have said about us in their own words.
Longevity in this industry is not common. Many of the firms that have failed in recent years had been trading for far less time. Our continuous trading record, the structure of our team, and our position within the BBSA are all part of the reason customers feel comfortable trusting us with significant orders.
How to make sure all three protections apply
The simplest route, which gives you the maximum protection at no extra cost, is:
- Pay £100 of your deposit by credit card. We do not charge any fee for credit card payments.
- Pay the balance of your deposit by bank transfer.
That single £100 on a credit card is enough to trigger Section 75 cover over the entire purchase, regardless of how the rest is paid. Layers two and three apply automatically, simply by virtue of the fact that you are buying Luxaflex products from us.
If you would prefer to pay your deposit entirely by bank transfer, that is also fine, and the supply chain and track record protections still apply. Whichever route you choose, please do not feel rushed. We would much rather you proceed when you are completely comfortable than feel any pressure.
A serious question deserves a serious answer
We do not believe customers should have to take consumer protection on trust. The protections set out on this page are real, statutory or contractually backed, and verifiable. If you have any further questions about how your money is protected when you order with us, please pick up the phone and speak to one of our directors directly. We will gladly walk you through any of it.
The combination of Section 75, the Luxaflex global supply chain, and our near 40 year trading record is one of the strongest consumer protection positions available anywhere in the UK shutter and blind industry. It is one of the reasons our customers choose to buy Luxaflex from us.
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